Production, Shipping and Delivery
Our products are unique. They are individually produced according to your wishes once your order is received.
All our products are manufactured and painted by hand, therefore the complete process takes up to eight weeks.
We will inform you when your products are finished. They will be carefully packed and shipped to your delivery address.
Please note that the shipping fees are not included in the prices. When you order arrives we look for the best transport option in terms of service, quality and price. As soon as your order is confirmed we will send you an email with clear information about the shipping cost as well as the payment details. We work only with transport companies that are recognized for their professionalism and good service.
The transport companies deliver your products at the ground floor of the agreed delivery address. If you are not available when they come to your place for the first time, they will contact you to agree on a new delivery date. Please revise your products upon delivery. If you notice that the packaging or the products are damaged sign the delivery document followed by the note: "received under conditions" and write your comments on it. If the products are damaged , please send us an email within the first 7 days, describing the conditions in which the products arrived and including some pictures of the damaged parts.
All our shipments are fully insured during the transport.