Terms and Conditions
Terms and Conditions of the site www.italoceramics.com
Personalized products: Our products are individually produced upon the request of our clients. They are personalized items which are manufactured according to the specifications given by our clients in terms of design, shape and size. Sometimes a name or a text could be also inserted on the products upon demand.
Confirmation of your order: Once your order is validated on the internet, you will receive an automatic email acknowledging the order. The manufacturing process starts when the order is received by Italoceramics and is duly paid by the client.
Production time: Given that our products are made and painted by hand, the manufacturing process can take up to 8 weeks.
Packaging and Shipping: Given that the shipping fees vary depending on the destination, they are not included in the prices of the products. As soon as your order arrives we will look for the best transport option in terms of quality, service and prices and will send you an email with complete information about it as well as the payment instructions. The shipping fees must be paid before the products are delivered.
Packaging: When your products are manufactured they are carefully packed and delivered to the delivery address together with the invoice.
Delivery conditions: The parcel with the products is delivered by the transport company at the ground floor of the delivery address. If no one is present at the delivery address when the courier arrives, the courier will contact you to agree on a new delivery date. All our shipments are insured until they reach the delivery address.
The client should verify the conditions of the products when they are delivered by the courier. If they are not in good conditions the client should write down his comments on the delivery document of the courier company and send an email to firstname.lastname@example.org within the next seven days. Italoceramics will contact you back to clarify the situation and provide a solution.
Prices: The prices of each product are indicated in euros and include the VAT. The prices published on the website could be modified at any moment.
By clicking on the option “I have read and accept the Terms and Conditions” before validating the order online, the client acknowledges that he/she has read and understood them.